Support
Something is not working or you have a question — write to us and we will sort it out together.
How to reach us
Email[email protected]Any question, including your account, access and data. Telegram@codelock_supportFastest for short questions. News channel@codelock_uaUpdates, plans and maintenance windows.
We usually answer within a day.
Before you write
- A step-by-step guide and answers to common problems are in the guide.
- Notifications do not arrive — open Notifications → Delivery log: it shows where each notification went and why one was skipped.
- Answers to common questions are on the home page.
What to include
- Your SteamID or the name you sign in with
- The Rust server where it happened
- What happened and when (an approximate time is fine)
- A screenshot, if you have one